Guest Messages Report

The Guest Messages report allows users to view all the guest messages that have been created and delivered to guests.

Perform the following steps to generate the report:

Navigate to Reports ➜ Dynamic Reports ➜ Guests/Reservations ➜ Guest Messages.

Refer to the following table and fill in the fields.

Field	Description
Start Date	The start date from which the report must be generated. Users can select a date that is a maximum of 365 days prior to the current property date.
End Date	The end date up to which the report must be generated. Users can select a date that is a maximum of 30 days from the start date.
Message Status	This is a multi-select drop-down list that allows users to select from the following statuses for which the report must be generated: Delivered Undelivered

Field

Description

Start Date

The start date from which the report must be generated. Users can select a date that is a maximum of 365 days prior to the current property date.

End Date

The end date up to which the report must be generated. Users can select a date that is a maximum of 30 days from the start date.

Message Status

This is a multi-select drop-down list that allows users to select from the following statuses for which the report must be generated:

Delivered
Undelivered

Click Run to generate the report.

Click Save to save the report under User Favorites section.

Report Fields

This report displays the following fields:

Field	Description
Reservation	The reservation confirmation number as a hyperlink. When clicked, users will be navigated to the reservation. Users can search records using this value.
Guest Name	The guest profile associated with the reservation as a hyperlink. When clicked, users will be navigated to the profile. This column can be sorted. Users can filter and search records using this value.
Room	The room assigned to the reservation. For reservations with scheduled room moves, the room number assigned for the first night of stay will be displayed. This column can be sorted. Users can filter and search records using this value.
Arrival	The arrival date of the reservation. This column can be sorted. Users can filter records using this value.
Departure	The departure date of the reservation. This column can be sorted. Users can filter records using this value.
Message Count	The total guest messages received for the selected date range. This column can be sorted. Users can filter records using this value.
From	The sender of the message. Users can search records using this value.
To	The recipient of the message. Users can search records using this value.
Contact	The contacts entered for the message. Users can search records using this value.
Subject	The subject for the message. Users can search records using this value.
Message	The guest message. Users can search records using this value.
Created Date	The date when the message was created. This column can be sorted.
Created Time	The time when the message was created.
User Created	The username of the user who created the message. This column can be sorted. Users can filter and search records using this value.
Status	The status of the message. This column can be sorted. Users can filter records using this value.
Delivered Date	The date when the message was delivered. This column can be sorted.
Delivered Time	The time when the message was delivered.